Frequently asked questions about personalized photo lamps

A personalized photo mug is a ceramic white mug on which a picture is heat printed. It is usually oven safe and completely washable. The product is simple to understand from the pictures and the design differences are obvious from visual images. But same is not the case when one looks to buy personalised photo lamps online. The design, geometries, features, number of pictures and life are specific for each design and has to be understood well before you click the buy button. So here are some frequently asked questions faced by us as we are the oldest seller for these amazing photo lamps.

Q: What is the material used for making these personalised photo lamps?

A: Though a number of designs in paper and wood are available, we use acrylic and laminated sheets for making their lamps. This gives them a solid feel when touched and a very long life compared to paper models.

Q: Will these personalised photo lamps break if they fall?

A: Use of acrylic sheets makes ZV lamps almost unbreakable. We have engineered all our designs to give strength to the geometry so that they don’t break in normal impacts.

Q: Can we change the photos in a personalised photo lamps?

A: Apart from our new designs like Harmony – A complete desk solution and few others, all other personalized lamps cannot be reprinted by you. It will need a professional job. We can do it for you at an extra cost. Contact us for any such requirement.

Q: What is the usual life of a customized lamp?

A: We laminate all our prints. This prevents the print’s contact to any exterior environment, making them good for many years. Also, we use high quality LED modules with added heat sinks in all our personalised lamps. This gives them good electric life. On an average one light lasts for around 4-5 years.

Q: Can we change the light ?

A: Yes. We have designed the electric fitting of all ZV lamps in a way so you can easily change by opening the bottom/back sheet. You can easily do this at any electric shop.

Q: Do all photo lamps rotate?

A: No. We get this question a lot. Only Nostalgia series photo lamps rotate. All others are steady lamps with stand/hanging/tabletop as you can see in product images.

Q: Is this a handmade craft?

A: No. All our products are machine cut that involve a lot of craftsmanship and a layman cannot make it.

Q: How many pictures can we put?

A: That depends on the design you choose. For example, a tower lamp takes up to 12-13 photos. This makes it the best choice while selecting Personalised Anniversary gifts. Please check product descriptions for this.

Q: How do we send the photos?

A: While ordering on zocivoci.com, once you make the payment, our website will direct you to a page where you can upload the photos for your order.

Q: Will whatsapp/facebook photos come out well?

A: This depends on the size of lamp. For example a Cubelit mini lamp which is only 4” each side, all photos can work. This makes it a popular choice while choosing between Personalised Birthday Gifts. But for bigger sizes, they may not come out as well. You can contact our customer care/live chat team and show them the pictures before placing the order.

Q: How much time does it take for photo lamp to deliver?

A: Typically we deliver all orders within 3-7 days to major cities of the country. One can get an express delivery of 1-4 days by paying 10% additional of the product value.

Q: Can you deliver a personalised lamp to a remote pin code?

A: Having Blue dart and Speed post in tie up, we usually deliver personalized lamps to nearly all pin codes of the country. If you still want to be sure, contact us before ordering.

Q: What if it damages in transit?

A: Having an experience of over 4 years in sending personalized lamps and photo frames online, we have designed our packaging such that our defect ratio is less than 0.5% currently. But in case of any defect in the product received, we shall provide you a resolution/replacement and you will have a completely fine working lamp.

These are some of the questions which we have answered often. But in case you have any other query, contact us. We are happy to help.