Telepathy Lamps – Warranty & Support
Pre- requisites For Telepathy Lamps
- 5V Adapter – All Telepathy lamps come with a USB power cable. There is no battery inside. Lamp needs to be plugged in any phone charger/5V adapter to send/receive messages.
- Wifi or Mobile Hotspot – Telepathy lamps communicate via internet. They connect directly to your home wifi. Please note that like any other smart device, Telepathy lamps work only with 2.4 GHz Frequency band of internet. Any 5G Wifi router can broadcast in both 2.4GHz and 5 GHz band. This is a minor setting on the router. 90% of routers usually broadcast in both spectrum.
12 Months Product Warranty
If you buy via zocivoci.com, you get a software warranty of 1 year. The warranty covers any connection/light related issues in the 1 year period from delivery date. Does not cover physical damage.
7 Days Replacement Policy
For any defects/damages/design/craftsmanship/light/connection related issues, we offer free replacement within 7 days of the date of delivery. We do not accept returns.
Video call for first time setup
If you are finding it difficult to add the Wi Fi credentials to the lamps, we can do that for you.
You can book an appointment with us here.
Lifetime support
Regardless of the time of delivery, you can reach out to us anytime with any issues with the lamp. If we can, we will sort out the issue online with a software update. If it is a hardware issue, we will support with replacement of parts. Please note that this will be a paid service and you will have to send the lamps back to us. The safety of lamps in transit will have to be taken care of by you. You can write to us at telepathy@zocivoci.com.
Please note that the above is valid only for the website orders. Amazon, Etsy and other retail partners hold stock with them and follow their set policies. We have no control over their fulfillment and policies.