Telepathy Lamps – Warranty & Support

Only for orders on

12 Months Product Warranty

If you buy via, you get a software warranty of 1 year. The warranty covers any connection/light related issues in the 1 year period from delivery date. Does not cover physical damage.

7 Days Replacement Policy

If you have received the lamp with any defect, within 7 days of delivery date, please write to us at Do mention the issue you are facing along with your order number and registered email id (on the lamp if the lamps are set up). Our team will arrange a video call to resolve the issue. If this is a hardware problem in the electronics, sensors or the switch, we will issue a replacement lamp/lamps. The defective lamps will be picked up by our courier team. But you will have to keep them packed well in the original packing box. Please note that we do not accept returns.

Video call for first time setup

If you are finding it difficult to add the Wi Fi credentials to the lamps, we can do that for you.

You can book an appointment with us here.

Lifetime support

Regardless of the time of delivery, you can reach out to us anytime with any issues with the lamp. If we can, we will sort out the issue online with a software update. If it is a hardware issue, we will support with replacement of parts. Please note that this will be a paid service and you will have to send the lamps back to us. The safety of lamps in transit will have to be taken care of by you. You can write to us at

Please note that the above is valid only for the website orders. Amazon, Etsy and other retail partners hold stock with them and follow their set policies. We have no control over their fulfillment and policies.