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policy

Policy and Terms

Free Shipping:

We understand the pain, when an additional courier charge appears while checking out. Hence we provide free shipping on all our products. If your pin code is in serviceable region of our courier partners, the product shall reach to you within 7 working days from your order date. But if it is not so, it will be sent through speed post which may take around 10-15 days for your product to reach.

Express 2 day delivery:

  1. Mumbai, Delhi, Bengaluru, Hyderabad, Chennai – serviceable pin codes of Blue Dart – 2 working days after the day on which order email is received with all details.
  2. Other major cities excluding rural areas and north east 7 sister cities – serviceable pin codes of Blue Dart – 3 working days after the day on which order email is received with all details.
  3. All other areas with Blue Dart serviceable pin codes – 4 working days after day on which order email is received with all details.
  4. Pin codes where Blue Dart does not serve – 7 working days if it is serviceable by any other courier service or 10 days with speed post.

Please check for pin codes here http://www.bluedart.com/locationfinder.html

Low Power Consumption:

Our designs are revolutionary and so are our methods. As a responsible element of an eco-friendly society, we use low power LED lights in all our products. This not only saves every day power but also helps limit global warming.

Scratch Free Laminated Printing:

At Zoci Voci, we look to create designs which are not only beautiful and unique, but also useful and long lasting. We wish our customer to gain full value of the money spent and hence we use laminated printing on all our photo lamps. This makes the lamp completely scratch free. The print inside being complete insulated from outside atmosphere, even after years it remains as if printed fresh. The stains/dust which gets deposited on the laminated surface can be easily cleaned with a wet wipe. Also, we provide additional edge lamination which zeroes the chances of corner peeling off in a long run.

Reprinting Option Available:

There are some memories which remain for a lifetime, and for treasuring those, we have conceptualized the idea of personalized photo lamps. But after some years of lamp purchase, if you feel that you have an updated stock of snaps which you wish to see every night, you can get your photo lamp reprinted by us. The lamp remains the same; we only change all the photos in it. The reprinting cost varies depending on the lamp shape and size. Please contact us through our online chat, mail or call us directly @ +91 96246 22160.

Return and Refund Product:

Damaged/Defective product received will be repaired/replaced. Issue to be reported within 48 hours of delivery.

24×7 support:

Please feel free to contact us through any of the following mediums:

  1. Online chat
  2. Email us to [email protected]
  3. Message us through any of the following social media channels – add all channels with hyperlink here.
  4. Call us at +91 96246 22160 (9am to 9pm)